WHERE IS THE STORE BASED?
We are proudly based in the USA.

WHERE DO YOU SHIP FROM? 
The suppliers we've chosen to partner with are based in China and have been approved based on their feedback from previous orders.

We do not partner with suppliers who have a bad reputation as our customers are our number one priority.

ESTIMATED SHIPPING TIMES

1. United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand - 14 to 21 business days.

2. Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates,

and all other countries - 14 to 35 business days.

3. Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa - 20 to 45 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons, therefore we are not held responsible for items that do not arrive before the holidays.  Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

ORDER PROCESSING

Order processing time is between 4-6 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

The processing time will be added to the shipping times so take that into consideration when expecting your item to arrive.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

We sure do! We proudly ship worldwide.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
Please expect items to be shipped separately if you are purchasing more than one item. We ship from different parts of China so some items might arrive earlier than others.

If you'd like to know the status of your other items, please e-mail us at contact@luxlifeco.com with your name and order number.

WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any custom fees once the items have shipped.

By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week! Please make sure you are ordering the correct item, size, and color.

Make sure to read the measurements in products that apply. If there are none, email us and we will respond within 24 hrs.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

HAVE QUESTIONS?
E-mail us at contact@luxlifeco.com

WHERE IS THE STORE BASED?
We are proudly based in the USA.

WHERE DO YOU SHIP FROM? 
The suppliers we've chosen to partner with are based in China and have been approved based on their feedback from previous orders.

We do not partner with suppliers who have a bad reputation as our customers are our number one priority.

ESTIMATED SHIPPING TIMES

1. United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand - 14 to 21 business days.

2. Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates,

and all other countries - 14 to 35 business days.

3. Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa - 20 to 45 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons, therefore we are not held responsible for items that do not arrive before the holidays.  Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

ORDER PROCESSING

Order processing time is between 4-6 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

The processing time will be added to the shipping times so take that into consideration when expecting your item to arrive.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

We sure do! We proudly ship worldwide.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
Please expect items to be shipped separately if you are purchasing more than one item. We ship from different parts of China so some items might arrive earlier than others.

If you'd like to know the status of your other items, please e-mail us at contact@luxlifeco.com with your name and order number.

WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any custom fees once the items have shipped.

By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week! Please make sure you are ordering the correct item, size, and color.

Make sure to read the measurements in products that apply. If there are none, email us and we will respond within 24 hrs.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

HAVE QUESTIONS?
E-mail us at contact@luxlifeco.com